Refund policy
We want you to be completely satisfied with your purchase from Kazuki Kollection. If you need to make a return, please follow the steps below to ensure a smooth process.
What Qualifies for a Return?
You have 14 days from the date of delivery to return an item to us, for any reason (size, change of mind, etc.).
The following items are not accepted for return:
- Damaged items
- Stained items
- Items that have been worn
Please note that our garments are meticulously crafted from pre-existing materials, some of which may show signs of wear. These are detailed in the product descriptions and are part of the unique charm of our products.
How to Make a Return
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Register Your Return Request:
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Email us at contact@kazuki-kollection.com explaining the reason for your return.
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We will respond within 5 business days with further instructions.
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Return Address and Shipping:
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If your return is accepted, we will provide the return address.
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Please note that return shipping costs are your responsibility.
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Condition of Returned Items:
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Items must be returned in perfect condition, undamaged, unstained and unworn, with their original tags
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For hygienic reasons, please carefully check the items before returning them.
- Any item showing signs of wear, stains or damage cannot be refunded and will be sent back to you.
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Processing Your Return:
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Once we receive your returned items, processing a refund or credit note may take up to 30 days.
Important Notes
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Correct Address Details: Ensure you enter the correct address details when placing your order. If you enter an incorrect address, you will need to cover the additional shipping costs to correct it.
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14-Day Return Window: You have 14 days from the delivery date to initiate a return.
Contact Us
If you believe you have received a defective garment or have any questions about our return policy, please contact us at contact@kazuki-kollection.com within 14 days of receiving your order. We are here to help and will work with you to resolve any issues quickly.
Thank you for shopping with Kazuki Kollection!