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Shipping policy

We ship to Europe, North America and Japan.
See the list below to check rates and estimated delivery times.
Please be aware that these estimates are subject to change.

FRANCE
Colissimo Tracked €6
Dispatched within 72h of order placed
Standard Shipping 2-4 working days
Tracking code included
FREE DELIVERY over €150

EUROPE
Colissimo Tracked €10
Dispatched within 72h of order placed
Standard Shipping 2-4 working days
Tracking code included
FREE DELIVERY over €180

NORTH AMERICA & JAPAN
Colissimo Tracked €35
Dispatched within 72h of order placed
Standard Shipping 5-15 days
Tracking code included
FREE DELIVERY over €350



TAXES AND COSTS

KAZUKI sends all orders with Colissimo from Marseille, France.

Taxes and import duties may be charged when the shipment reaches the destination country. This cost is not included in the price of the products or shipping and must be paid by the customer.

KAZUKI has no control over the cost of taxes and duties. Before placing your order, we encourage you to research the import taxes and duties charges in your delivery destination.

In the event that the parcel is returned to KAZUKI due to the customer’s refusal to pay the customs and duties charges, we will not provide a refund and can only resend the order or provide store credit to purchase another item from our store.

 

DELIVERY FAILURE

​​We are not responsible for orders that are damaged or lost as a result of an incorrect delivery address or incomplete information entered when placing an order. Please submit a claim with your local courier, if your order is lost or damaged.

Once the order has been dispatched from KAZUKI, an email will be sent informing you of the order's dispatch and providing you with a tracking number. The order will be sent to the delivery address that the client has stated in the checkout form. It is imperative that the customer enters the correct address details as these cannot be modified.

KAZUKI will notify a customer if their parcel has been returned. Customers have 3 months to respond before we cancel the order. 

Shipping labels are generated automatically. If you have entered the incorrect address you may have to purchase additional shipping to produce a new shipping label.


If you want to amend your shipping address please send an e-mail to contact@kazuki-kollection.com Please note that KAZUKI can only update your shipping address if your order has not already been shipped. Once the shipment process has commenced, address modifications are no longer possible.